Holded Technologies, S.L. (Hereinafter Holded), is an online service to manage different aspects of a business. The present conditions expose the rights and obligations of the user and of holded as provider of the service.
Holded, with Tax Identification Number B66543778 and domicile at Provenza 275, 4, 08037 Barcelona, registered in the Mercantile Register of Barcelona Tomo 44911, Folio 150, Page 471120, inscription 1ª, provides the Holded Web Site and its related services according to The terms and conditions set forth below.
Failure to comply with any of the Conditions of Use may lead to cancellation of your account.
To access the service it is essential to be over sixteen (16) years old.
A complete legal name, an email address, and all information required by Holded in the account creation process must be provided.
It is the responsibility of the user to provide truthful information, and Holded reserves the right to delete any account, if it is suspected of its veracity or could breach any of the rules of use of Holded.
The user is responsible for maintaining the privacy of his account. Holded shall not be liable for any damage or loss that may be the result of user error in protecting your login information.
The parties accept to legally equate the signature of the client with the signature made by any other type of code, code or element of security identification. Notwithstanding the foregoing, the service provider may require, when deemed necessary, written confirmation to the client.
Holded offers a rate system that adapts to the volume of documents that the user performs. The limits of each tariff are specified in the prices section at holded.com/pricing. If the user exceeds any of the limits of his tariff, he will have to increase the rate.
Holded reserves the right to modify the rates unilaterally and at any time, without granting such change any right to compensation by the users.
A valid bank card is required to make payments. It is not required to create or use a free account. Holded will periodically charge you a recurring fee depending on the type of account you have contracted.
The Service is charged each period in advance, and is not refundable. There will be no refunds or credits for partial months of the Service, nor will there be refunds in case the user does not use the Service during the period of time the account is open. In no case shall exceptions be made.
The customer agrees that it will not be necessary to confirm receipt of the acceptance of the contract when it has been concluded exclusively by means of electronic communication.
In case the user charges account level for their volume of documents, a charge will not be made on their card with the new amount until the next billing date. From now on, the next billing will be charged on your card for the new amount, unless the account is canceled.
In case of non-payment or return of the receipt, you will be notified of the default and will automatically lose the ability to access the Service. The data will be deleted within thirty (30) days from the date of default.
No fee includes any taxes or duties required by your governmental authorities. The user is responsible for paying these taxes or obligations. The user decides who has the right to enter his account with the role he deems appropriate.
Holded reserves the right to modify or suspend, temporarily or permanently, the Service at any time for any reason with or without notice if it deems it convenient. Holded reserves the right to change monthly fees with a notice of 15 days. Notification of quota changes will be posted on Holded's website and in writing.
The user is responsible for the proper cancellation of his account. You can cancel your account at any time through the profile menu. Once your account is canceled, all your content will be deleted after thirty (30) days. The user can cancel his account at any time, but will be responsible for all the charges made until that moment, including the full monthly charge for the month in which he suspends the service. Thereafter, you will not be charged. Holded reserves the right to cancel an account or prevent the use of the Software to those who do not comply with the present conditions of use.
Holded owns all the Intellectual Property rights of all and any of the components of the Service that may be protected, including but not limited to the name of the Service, graphic material, all software associated with the Service and the elements of the user interface contents In the Service, many of the individual characteristics and related documentation. The user undertakes not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or disguise any facet of the Service that Holded owns. The user also accepts and agrees not to use robots, spiders, other automated devices, or manual processes to control or copy any content of the Service. Holded will not claim rights over the Intellectual Property of the Content that the user uploads or provides to the Service. However, by using the Service to send content, the user accepts that third parties can view and share this content sent by the user.
Holded Technologies S.L is duly registered with the Spanish Data Protection Agency, thus complying with the current regulations on confidentiality and security of confidential data.
The data that users enter into Holded are hosted on Google's servers in the European Union, thus ensuring both the regulation in data hosting as the highest levels of security and accessibility of the market.
Monthly Subscriptions: If at anytime during your FIRST month using Holded you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.
Annual Subscriptions: Holded doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at anytime during your FIRST 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.
Auto-Renewal: For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription, through settings->Account on your holded account, even 7 business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
Exception to our Refund Policy: Please note that we will not entertain a request for refund when we have suspended or terminated your access to Holded’s services due to a breach of our Terms of Service.
Holded collects all the information entered in the application by the user and stores it on their own servers or on the servers of the Holded storage provider. Being a Cloud service, server storage is a requirement for the operation of the application , That is why the user accepts this fact.
Holded classifies data into two categories: user data and account data. The user data includes the user name and personal data, as well as photographs or other documentation that the user chooses to upload to the application in the account information part and the contact information. The account data are those related to the business account created by the user, in any of its different forms: Autonomous, Civil Society Personal or Limited Partnership, which includes billing information, expenses, contacts, workers and products.
Finally, Holded collects data from the connection device through cookies. The user can deactivate the cookies in his browser so that Holded does not collect such information in case the user wants it to be so. This information is used to perform navigation studies and access to the application, as well as the use of it. The navigation information includes the type of device and its characteristics, location and connection times.
Company: Holded technologies S.L
Address: Passeig Joan de Borbo 101, 08039 Barcelona, Spain
In Holded technologies S.L we treat the information that the interested persons facilitate us with the purpose of lending and / or commercializing the products and / or services offered by our firm.
The personal data provided will be kept for the time necessary for the provision of the service requested or marketing of the product and during the legally established periods.
The legal basis for the treatment of your data is the execution of a contract or if it is not the case, it will be the consent of the interested party.
The data will not be communicated to third parties except legal obligation.
Anyone has the right to obtain information about whether Holded Technologies S.L is processing personal data that concerns them, or not.
Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, Holded Technologies S.L will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You can materially exercise your rights in the following way: by sending an email to firstname.lastname@example.org, duly identifying yourself and expressly indicating the specific right you wish to exercise.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authority through of its website: www.agpd.es
The personal data that we treat in Holded technologies S.L come from the data categories that are treated are: We do not deal with special categories of personal data. All personal data obatined by Holded has been facilitated directly by the user
Many of our services allow you to share information with other users. Remember that when you share information publicly, it can be indexed by search engines. Our services provide you with different options on how to share and delete your content. How to access your personal data and update them whenever you use our services, our goal is to provide access to your personal information. If that information is not correct, we strive to provide you with ways to eliminate or update it quickly, unless we have to maintain that information for legitimate business or legal reasons. By updating your personal information, we may ask you to verify your identity so we can process your request.
We may reject requests that are more repetitive than reasonable, requiring a disproportionate technical effort (for example, developing a new system or radically changing an existing practice) that endanger the privacy of other users or are not at all practical (For example, requests that refer to information stored in backup systems). When we can offer you the possibility to access your personal data and modify them, we will do it for free, unless it requires a disproportionate effort.
By providing our services, we will protect your data so that they can not be accidentally or intentionally disposed of. For this reason, even if you delete your data from our services, we may not immediately destroy the residual copies stored on our active servers or the data stored in our security systems.
The user can modify at any time his user data or the accounts of which he owns. Holded does not store the modified information, so that once the user modifies or deletes the information, he will lose it forever within the application.
We do not share personal information with companies, organizations or individuals that are not related to Holded, unless any of the following circumstances apply:
For Holded, security is the most important thing. Currently the data storage service is done through specialized providers with security certificates and anti hacking systems. Holded has decided to outsource storage to ensure the vendor meets the highest security standards, at levels that Holded could not offer on its own storage servers.
When we need to obtain information from you, we will always ask you to provide it voluntarily by giving your consent expressly through the means enabled for it.
The processing of data collected through the data collection forms of the website or other channels, will be incorporated into the Registry of Treatment Activities for which Holded Technologies S.L. is responsible.
Holded Technologies SL treats the data confidentially and adopts the appropriate technical and organizational measures to guarantee the appropriate level of security for the treatment, in compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Board of 27 April 2016 and other regulations applicable in the field of Data Protection.
However, Holded Technologies S.L can not guarantee the absolute invulnerability of the systems, therefore, it does not assume any responsibility for the damages and losses derived from alterations that third parties may cause in the computer systems, electronic documents or files of the user.
If you choose to leave our website through links to websites not belonging to our entity, Holded Technologies S.L will not be responsible for the privacy policies of these websites or the cookies they may store on the user's computer.
Our policy regarding the sending of our emails is focused on sending only communications that you have requested to receive. If you prefer not to receive these messages by email, we will offer you the possibility to exercise your right to suppress and waive the receipt of these messages, in accordance with the provisions of Title III, article 22 of Law 34 / 2002, Services for the Information Society and Electronic Commerce.